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Refund & Cancellation Policy

Effective Date: November 2026 | Smart Scale Management

This Refund & Cancellation Policy applies to all consultancy and resource plans (Starter Plan ₹399, Premium Plan ₹999, and Plan Upgrades ₹600) purchased on Smart Scale Management.

1. Digital Resource & Consultancy Plan Nature

Our plans grant access to digital business planning templates, educational PDFs, startup guidance materials, and dashboard support tools following payment verification and account activation.

2. Refund Eligibility

  • Duplicate Charge: If you are charged twice due to a technical payment gateway error, 100% of the duplicate transaction amount will be refunded to your original payment source within 5–7 working days.
  • Unapproved Activation: If your account activation is declined by the Administrator during verification, a full 100% refund will be initiated within 5–7 working days.
  • Post-Activation Policy: Once your account is activated and digital PDFs, templates, or dashboard services have been unlocked/accessed, the one-time plan fee is non-refundable.

3. How to Contact Us for Refunds

Send your transaction ID and registered mobile number to smartscalemanagement@gmail.com or contact Kislay Kumar at +91 9199978139 (Address: Muzaffarpur, Bihar - 843123, India).